Epic HIM leadership team possesses expertise of adopting effective systems and measures that immensely helps in setting up Process Driven Operations. This ensures optimum utilization of resources, high employee morale, Client Satisfaction and other key factors that build a longterm relationship with clients and employees.

The team has excellent relations and reach to the large number of resources having Medical, Pharmaceutical and Life Sciences background which helps in hiring right resources at short notice and thus helps in scaling up the processes quickly.

The leadership team was also instrumental in setting up number of BPOs & KPOs in Healthcare as well as Intellectual Properties (IP) domains and scaled them to sizable levels. The key focus with these ventures has always been on Quality and Productivity which immensely helped in achieving excellent results in a fairly short span of time. A well-defined proactive planning process always helped Epic HIM in optimum utilization of resources.

The team has rich exposure to Call Centre management and various aspects of Customer Relationship Management (CRM) measures. Time and again, the team brought in right technology and automation to remain up to date on latest market trends and practices.

The majority leadership team comes from medical background, they have worked for several years with multi-specialty large hospitals in India and UK. Apart from the direct patient care, it has enriched their professional experience in terms of various processes, systems and documentation in the hospitals.

Therefore, Epic HIM leadership team fully understands overall Healthcare Systems and the way in which various Healthcare Processes are driven in this domain. This is certainly an added advantage for Epic HIM to hire, train and deploy right resources and achieve very high standards of Quality right from beginning.

Being part of the Healthcare domain for several years, Epic HIM leadership team fully understands HIPAA guidelines, document security and Patient Data Confidentiality. This has cascaded down to each resource working on any of the processes Epic HIM is associated with.